Last updated: 17/04/2026

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This Privacy Policy outlines how The Anchored Heart collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. What Information We Collect

We may collect the following types of personal information:

• Identity information: name, email address, phone number

• Client information: information shared during mentoring or Havening sessions

• Payment information: billing details (processed securely via Stripe)

• Website usage data: IP address, browser type, pages visited, cookies

We only collect information that is reasonably necessary for our services.

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2. How We Collect Your Information

We collect personal information through:

• Website forms (e.g., contact forms, booking forms)

• Direct communication (email, phone, social media)

• Session notes (during Mentoring or Havening sessions)

• Payment processing platforms

• Cookies and analytics tools on our website​

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3. Why We Collect Your Information

We collect and use your personal information to:

• Provide Mentoring and Havening services & for gatherings

• Communicate with you about bookings, services, and updates

• Process payments

• Improve our website and services

• Meet legal and regulatory requirements​

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4. Sensitive Information

Due to the nature of these services, you may choose to share sensitive personal information (e.g., emotional wellbeing, personal history).

• This information is only collected with your consent

• It is treated with strict confidentiality

• It is only used to support your sessions and wellbeing​

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5. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your information to:

• Payment providers (e.g. Stripe)

• IT service providers (e.g., website hosting, email platforms)

• Legal or regulatory authorities when required by law​

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6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. These steps may include:

• Secure password-protected systems

• Encrypted payment processing

• Limited access to personal data

However, no system is completely secure, and we cannot guarantee absolute security.

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7. Storage of Information

Your personal information may be stored:

• Electronically (secure cloud systems, email platforms)

• In written notes (stored securely)

We retain information only as long as necessary for business or legal purposes.

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8. Access and Correction

You have the right to:

• Request access to your personal information

• Request corrections if your information is inaccurate or incomplete

To do so, please contact us using the details below.

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9. Cookies and Website Analytics

Our website may use cookies to:

• Improve user experience

• Track website performance and usage

You can choose to disable cookies through your browser settings.

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10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact:

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The Anchored Heart 
hello@theanchoredheart.co